Contact the following WhatsApp via message to reserve your departure time and/or manage your existing booking:
+57 301 269 9361.
Remember that check-in time is from 3:00 PM.
You must check-out before 12:00M, the day you end your stay.
START OF FIRST SERVICE: From 9:00 AM.
MAXIMUM DEPARTURE TIME: 05:00 PM on the same day of your tour.
Original identification document must be presented at the time of check-in.
The HOTEL LIVING 35 SUITES is not responsible for the personal belongings of guests in the hotel facilities, departures and arrivals, as well as luggage and other belongings, which must be under strict care and permanent surveillance of each user.
In case the guest does not check-out at the indicated time, he/she will be fined EIGHTY THOUSAND PESOS ($80,000) Colombian pesos (or its equivalent in dollars) for each hour of delay in the delivery of the room.
To reserve a stay through our contact number, the user must pay the equivalent of the first night's accommodation of the total reservation.
For reservations of more than one night's lodging, the remaining amount of the lodging and the consumptions can be paid directly at the front desk in cash, debit card or credit card and/or electronically through the link provided by our hotel for this purpose.
In the case of reservations for the day trip service, the guest must make the payment equivalent to 100% of the reserved quotas, including the other services or additional consumptions desired for the program.
Only those reservations for stay and/or overnight stay will be valid if the guest sends proof of payment, reservation number, dates reserved, name and identification of the reservation holder, which must be sent to the e-mail address which is the only one authorized for this purpose: reservas@growinggroup.co. This condition will be mandatory for the validity of the reservation when it is made directly through the hotel's website or through our Whatsapp contact: +57 301 269 9361.
If you need a quote for a social or corporate event, please send your request to the following e-mail address reservas@growinggroup.co, and mention the date you need to reserve the space, time, number of guests and the reason for the event to be quoted.
One or both parents. If the minor is accompanied by only one parent, no authorization from the other parent is required. The legal document that allows accrediting the degree of kinship by consanguinity or civil relationship between a minor and his/her parents is the civil registry of birth.
The mandatory documents to be presented for the check in of a minor who is accompanied by his/her parents are: Original identification document of the adults, original identification document of the minor, in case that due to age he/she must have it. Civil registry or birth certificate, which allows verifying the degree of relationship in first degree of consanguinity (biological parent - child) or first degree of civil relationship (adoptive parent - adopted child).
The mandatory documents to be presented for the check in of a minor who is NOT accompanied by his/her parents but by a guardian or curator, are: Original identification document of the adults. Original identification document of the minor, in case he/she is required to have one due to age. Public deed of testamentary guardianship or judicial sentence of legitimate guardianship or guardianship that corroborates that one of the adults accompanying the minor is his guardian or curator.
The mandatory documents to be presented for the check in of a minor who is NOT accompanied by his/her parents but by a responsible adult (e.g. grandparent, uncle, cousin, friend, etc.), are: Original identification document of the responsible adult. Original identification document of the minor, in case he/she is required to have one due to age. Civil registry or birth certificate that allows to verify the degree of kinship in first degree of consanguinity (biological parent - child) or first degree of civil kinship (adoptive parent - adopted child) between the minor and his/her parents.
The original authorization document of the parents or one of their parents with personal presentation before a notary in hotels in Colombia and with signature legalized by a notary public or justice of the peace in hotels in Colombia, together with a copy of the identification document of those who gave the authorization.
The mandatory documents to be presented for the check in of minors staying with groups of students in charge of teachers, groups of athletes in charge of coaches or tour groups of minors in charge of tour guides or representative of a travel agency, as well as in any other group situation, are: Original identification document of the minor, in the event that due to age he/she must have it, the permissions of the parents for the development of tourist activities that include authorization to stay overnight, with personal presentation before a notary in hotels in Colombia and with signature legalized by notary public or justice of peace, civil registry or birth certificate that allows verifying the degree of kinship in first degree of consanguinity (biological parent - child) or first degree of civil kinship (adoptive parent - adopted child), together with the copy of the identification document of those who gave the authorization.
If you make your reservation with a credit or debit card, the cardholder must be present at the hotel during check-in to sign the voucher, otherwise, the cardholder must fill out a form authorizing the charge for the amount of the first night, attaching a copy of the credit card and identification. Request authorization form to charge the card by e-mail or by phone.
In case of cancellation of a reservation for lodging without just cause by the user, after the first payment has been made without complying with the hotel's policies for such purpose, it is understood that such amount WILL NOT BE REFUNDABLE, except for the exceptions established herein.
Cancellations of the day trip service on the reservation WILL NOT BE REFUNDABLE under any circumstances, with the following exceptions.
There shall be no cancellation or rescheduling of the reservation when the guest is already at the hotel and/or enjoying its services. In the event that this occurs, the value paid for the reservation up to that moment will be lost, even if the contracted services have not been fully enjoyed; except in the case of force majeure events such as natural disasters, hurricanes, etc., where the reservation may be rescheduled according to the established term but not cancelled.
If on the day and time of the reservation, the owner does not show up at the hotel at the check-in time, a no show fee will be charged.
If you must reschedule for any reason, we will hold your credit for a maximum term of six (6) months from the day the deposit was made and you will be able to reschedule within that period depending on availability at the hotel.
If you modify your reservation partially (in which you reduce the number of nights previously booked or the number of rooms reserved to be used) you must pay 50% of the nights you booked and did not use, as long as it is done seven (7) days prior to the date of the stay.
In the case of the day trip service, it may only be rescheduled in those cases in which the guest makes the request seven (7) days prior to the date of the stay, provided that the rescheduling does not exceed (30) days after the initially scheduled date and according to the hotel's availability.
If within the maximum time limit for rescheduling the reservation the hotel availability does not match the booker's schedule, the deposit will be forfeited.
If an invoice is required, it must be requested no later than the day of departure. Such invoice must be reviewed by the applicant to verify that the information is correct at the time it is delivered printed or received in the mail, since no invoices will be issued or corrections will be made to them after the guest's departure.
If you booked on our website or through any online travel agency, the rate per night on your invoice will be displayed for the amount obtained by averaging the rates applicable during your stay, not altering the total amount payable agreed at the time of generating your reservation.
No claims will be accepted on charges, penalties, fines, nor on check-in values after check-out from the hotel by the guest.
This establishment suggests to its guests a gratuity corresponding to 10% of the value of the service or product purchased, which will be settled in Colombian pesos, which may be accepted, rejected or modified according to the valuation of what was received; but in any case, the value of the gratuity granted must be stated in the respective invoice issued (Law 1935 of 2018).
Once the gratuity is accepted and paid by the guest, having been duly informed of the amount to be paid in the invoice issued, there will be no room for retraction or request for reimbursement of the gratuity, since any money collected for this concept is distributed solely and exclusively among the persons involved in the chain of services.
In case of groups, it is necessary to have a strict control of the same since we are a corporate and tourist hotel. It is of utmost importance to communicate to each of the members of the group before their arrival and that our guests in general are aware that it is forbidden to smoke and make noise that disturbs the environment of the hotel and / or its other guests, both in common areas of the hotel and in the rooms at any time.
Sexual behavior of any kind is not acceptable in the common areas of the hotel or in places where other guests have visibility of it, such as balconies or terraces of the rooms. This situation may result in immediate expulsion of guests without refund.
The use of any type of device that plays music or videos with loudspeakers is not permitted regardless of the volume at which it is used.
Vaping is allowed anywhere in the hotel.
We are a pet friendly hotel only for dogs and cats. The value per pet will be additional and in the amount of SIXTY THOUSAND COLOMBIAN PESOS ($60.000), or its equivalent in dollars, per night.
The appropriation, mistreatment or exploitation of animals, wild fauna and flora found in the hotel area is not authorized. In this case, the hotel will impose a sanction on the guest and will report such conduct to the competent entity.
In case the guest wishes to share his stay with his pet, he must leave a deposit at the front desk and in cash in the amount of TWO HUNDRED THOUSAND COLOMBIAN PESOS ($200,000), or its equivalent in dollars. This deposit will be made effective when damages or dirt in the room are verified, otherwise it will be returned at the time of check-out.
The use of a leash or collar for pets is mandatory during their stay in the property, corridors and common areas. And in the case of canines designated by law as potentially dangerous, they must also be provided with a muzzle and the corresponding permit (Law 2054 of 2020).
In any case, the hotel shall not be liable for any damages that may be caused by a pet of one guest to another guest, taking into account the conditions under which their stay in the property is required. The same shall apply to cases involving non-domesticated animals found in the hotel area, as these are alien to the establishment.
Article 29 of the Animal Welfare Law allows emotional support pets to enter public spaces, stores and means of transportation, as long as they do not represent a danger to people, other living beings or the environment (the law does not consider eventual public health problems).
Please note that failure to comply with these specifications or any other stipulated in the hotel's internal regulations will result in the immediate eviction of the entire group or the guest who incurs in any of these faults, without the right to any refund.
That failure to comply with any of our policies outlined herein or those prohibitions that are expressly found in the law, will result in our hotel may impose fines and penalties to guests that may range between one (1) and ten (10) legal monthly minimum wages in force or even immediate expulsion, according to the severity of the conduct, without prejudice to the possibility of adding the damages that may result from damage to the structure and property of the hotel.
These penalties will be informed to the client and will be immediately charged to the credit card or payment method informed by the client at the time of check-in in favor of Hotel Living 35 Suites, according to the authorization signed by the guest at the time of check-in at the front desk.
Fines and immediate expulsion from the hotel will be imposed for any rude, threatening, denigrating or discriminatory treatment, whether verbal or physical, against the hotel staff and/or other guests. In addition, this conduct will be aggravated and will give rise to complaints to the competent entities when the same are given for reasons of race, ethnicity, religion, nationality, political or philosophical ideology, sex or sexual orientation and disability or any other reason for discrimination defined in Colombian and international laws.
In case of non-payment of services, invoices or penalties, we reserve the right to retain the luggage at the time of check-out in accordance with articles 1197, 1198 and 1199 of the Code of Commerce, for which an inventory of the luggage must be made with witnesses, and for this purpose, a record will be made of the relevant; if the causes of non-payment persist for more than (24) hours from the completion of this inventory, it will lead to the public auction of the goods under the terms of article 1199 of the same regulations.
Our hotel may reserve its right of admission when the booker or the guest engages in conduct of rude, threatening, denigrating, discriminatory, whether verbal or physical, against the hotel staff and / or other guests.
